Assistance Center Coordinator – CER team (Scania Senec)

Information about the position

Job description, responsibilities and duties

A challenging and dynamic position in an international environment.

Scania Assistance is a support company which customers call when something unexpected happens to their vehicle or engine and that requires an urgent action. Assistance centre is located in Senec from where Scania covers support to Czech, Slovak, Hungarian and Polish customers as well as customers visiting the region from other parts of Europe. CER team is responsible for customers from Slovakia, Czech republic and Hungary.

In the position of assistance provider, you assist our international Scania customers by telephone in solving their questions (flat tire, starting aid, fines, breakdowns….). The diversity of customers, languages and regions makes your job even more exciting and challenging.

You ensure that customers are assisted quickly and efficiently and are informed at regular intervals. This is done thanks to your strong communication and coordination skills, with which you also inform the workshops of the assignments to be carried out as well as the follow-up of all incoming interventions and breakdowns, from start-up to closing.
In order to provide the best possible service to the customer, your job is to listen to the customer's needs with the necessary kindness and patience with the aim to provide the earliest possible service.

Assistance is available 24/7 and therefore it is required to be able to work in shifts. You work in a system where you do day, night and weekend shifts and you are therefore entitled to many days off.

Our new colleague will join a super team of 17 colleagues and will report to the Supervisor. If you are looking for a dynamic and challenging job, where every day is different - apply!

Employee perks, benefits

• opportunity to work in a stable international company with a long tradition
• support for employee development: possibility of education, training, qualification improvement
• working in a professional team
• allowance for meals in excess of the law
• Multisport card
• Free snacks at the workplace (drinks, fruit)
• Possibility to work partially based on Home Office

Information about the selection process

If you are interested in being a member of Scania Assistance team, please send us your CV and Cover letter in English.
Due to capacity reasons we do reserve the right to contact only suitable candidates meeting requirements for this position. Thank you for your understanding.